Human capital as an effective mechanism for improving the quality of services provided by Algerian banking institutions

Abstract

This article aims to identify the importance of human capital in improving the quality of services provided by Algerian banking institutions, by examining a group of banking institutions in Algeria, To achieve the objectives of this study, a descriptive approach was adopted, whereby a questionnaire was designed and distributed to the study sample comprising executives from public and private banking institutions operating in Algeria. To analyse the data and test the proposed hypotheses, SPSS version 25 was used. The study ultimately reached several conclusions, the most important of which are: The level of implementation of human capital requirements in the Algerian banking institutions under study is high; the quality of banking services provided by the Algerian banking institutions under study is high; and there is a positive role and relationship between human capital and the improvement of the quality of banking services in the Algerian banking institutions under study.